Privacy Policy

When you search, book a hotel/flight, or sign up for deals through Price.win, we may collect: your name, email address, phone number, trip details (destination, check-in/check-out dates, number of guests), and the booking and payment information required to complete a transaction with our OTA partners (Agoda, Booking.com, Traveloka, and other affiliated platforms).

When you send a booking request through the Price.win app inside an AI assistant, we collect the following in the conversation itself: your name, phone number, email address, and trip details. On this channel we collect no payment information of any kind — no card, no transfer, no payment gateway — because you pay the hotel directly on arrival. The provider of the AI assistant handles the conversation itself under its own privacy policy.

To understand how the app is used, each time the assistant calls it we record which feature was used and the trip details of the request (destination, dates, number of guests), together with the language and approximate location the assistant reports, an anonymous user or conversation identifier when the assistant supplies one, and a one-way keyed hash of the connecting IP address. These usage records never contain your name, phone number or email, and we do not record your messages to the assistant. They are kept on an analytics server we operate ourselves.

We also automatically collect certain technical data such as IP address, device type, browser, display language, and on-site search behavior, through cookies and similar technologies, to improve your experience and show accurate pricing.

If you create a Price.win account (signing in with a code we email you), we store: your email address, the language you chose for emails and notifications, the hotels you save (name, link, photo, and the price and dates you were looking at when you saved them), the price alerts you turn on (hotel, check-in/check-out dates, number of guests, the price when you started and your target price if you set one), and the notifications we send you. An account has no password and does not store your name, phone number or payment details.

If you use the Price.win phone app and allow notifications while signed in, we also store your phone's push notification token and whether it is an Android phone or an iPhone, so your price alerts can reach that phone. Signing out removes it.

We use the information we collect to: display and compare hotel/flight prices based on your search; assist with bookings, payment processing, and cancellations through our OTA partners; send booking confirmations, price alerts, and promotional newsletters if you opt in; provide customer support and handle complaints; and detect fraud and keep the platform secure.

For a Price.win account, we use your email address to send you sign-in codes and price alert emails for the alerts you turned on, and we use account data only to keep your saved hotels in step across your devices, compare new prices with the price when you started watching, and show you notifications. We do not send marketing email to this address unless you sign up for it.

To complete a hotel or flight booking, we need to share the necessary booking and payment details with the relevant OTA partner (e.g. Agoda, Booking.com, Traveloka) and the payment gateway they provide. These partners maintain their own privacy policies and are responsible for handling your data once you complete a transaction on their platform.

For a booking request sent directly to an OpenTravel partner hotel (including a request sent through the Price.win app inside an AI assistant), no OTA and no payment gateway is involved. We pass your name, phone number and email to that hotel, because the hotel needs them to confirm and honour your request; no payment data is passed on, because no payment is taken.

We do not sell your personal information to third parties for advertising purposes. We only share data when necessary to provide our service, comply with the law, or respond to a lawful request from a competent authority.

Sign-in codes and price alert emails are sent through Resend, an email delivery provider that processes data on our behalf. Resend receives your email address and the content of the email (a sign-in code, or a hotel's name, stay dates and prices) only to deliver that email.

Push notifications to the Price.win phone app are delivered through Expo's push service, which hands them to Google (Firebase Cloud Messaging) or Apple (Apple Push Notification service). They receive your phone's push token and the notification text (a hotel's name, stay dates and prices) only to deliver it.

Price.win uses cookies to remember your language/currency preferences, analyze traffic, and improve search results. You can disable cookies in your browser settings, though some site features may not work properly if cookies are disabled.

When you sign in, your browser keeps a sign-in cookie (pw_auth) for up to 30 days. It is sent only to price.win, cannot be read by scripts on the page, and is removed when you sign out.

We apply appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure; we encourage you to keep your login credentials and personal devices secure.

You have the right to request access to, correction of, or deletion of your personal data, and to withdraw consent to receive marketing communications at any time. To exercise these rights, please contact us using the details in section 9.

If you have an account, you can see and manage your data yourself on the Account page: change the language, turn off or delete any price alert, sign out on every device, and delete your account. Every price alert email has a link that turns that alert off without signing in.

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law, after which the data is deleted or anonymized.

For Price.win accounts: sign-in codes are deleted after 2 days; notifications are deleted after 180 days; price alerts that are off are deleted 30 days after the stay's check-out date. When you delete your account, its email, language, saved hotels, all price alerts, notifications and sign-in codes are deleted right away. The saved hotels list kept in your browser stays only on your device, and you can clear it at any time.

We may update this policy from time to time. The latest version will always be posted on this page along with the update date.

If you have questions about this privacy policy or wish to exercise your rights over your personal data, please contact us at support@price.win.